Commtech offers a comprehensive, plug-and-play, modular architecture – the foundation of enterprise-wide connectivity for real-time Guest Response, Alarm and Mobile Communications management.

Commtech’s innovative solution portfolio offers seamless integration to virtually any 3rd Party Hospitality application and communication device.

Over the last 15 years Commtech has invested significantly in the research and development of messaging and connectivity solutions to help Hospitality organisations integrate best-of-breed technologies.

Commtech’s messaging solutions offer opportunities for Hotels and Resorts to; improve Guest Relationship Management, increase resource and staff efficiency, ensure staff accountability and, ultimately, generate revenue through repeat stays.

Commtech’s Guest Rapid Response capabilities offer immediate notification of Guest requests to mobile hotel staff, improving Guest response times and enhancing the Guest Experience.

Staff carrying “Two Way “communication devices can acknowledge, force escalates, hand off or notify task completion with the press of a single button.

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Commtech’s enterprise systems integration capabilities ensure real-time delivery of critical data to mobile staff to ensure Guest request and alarm conditions are managed more effectively by mobile personnel.

The enterprise interface module can transmit messages from PMS, CRM, Facilities Management and works order systems to the right member of staff at the right time on the right device.

Commtech's product integrates with all channels that a guest may utilize to make a request for a service or notify a problem, from Hardwired In-Room Butler/Valet call points, to Soft call points on the latest In- Room IP phone, to automating the traditional voice call to the front desk or call centre, Commtech can provide immediate notification of the request on any wireless device such as wireless telephones, pagers, PDA'S mobile phones and Digital Radio's that support messaging.

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Commtech's unique "Soft Call point" technology means any POS system can become a service point for the generation of a customer request for service to a mobile device.

Combined with our proven integration technology across all major PBX vendors and the ability to generate "canned messages" from any of the older analogue PBX's, a member of staff with access to a IP connected screen or a telephone has the capability to create a task and send it to the wireless device of the person or group whose role it is to satisfy the request.

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With most systems, staff can respond to text messages, acknowledge events or press one key to automatically connect to the room or service point concerned if more detail is required. Commtech provides, plug 'n 'play certified solutions for any environment.

Integration of Guest initiated and staff initiated request systems to wireless telephones in a hotel dramatically improves staff efficiency and guest satisfaction at the same time.

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Commtech products provide comprehensive reporting of all events - integrated system generated requests and alarms or human initiated.

In addition, Commtech's SQL based reporting system is able to provide information from multiple messaging solutions involving multiple sites. Therefore you can compare events and staff response times across your entire enterprise.

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Whether it is a simple "Check in Check out" from Opera or Fidelio, a special request for flowers in the room from your CRM system or an air conditioning fault overdue in your HotSoS/Expresso works order schedule, Commtech can send, track, escalate and report on the hundreds of Customer Service events that drive your business daily.

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Commtech’s ADM (Alarm Dispatch Module) is the perfect solution to gauge and monitor real time events in and around your building. Designed to integrate with older legacy systems that provide contact closure / hard wired outputs, the ADM's Plug 'n' Play interface means that these legacy systems can easily be integrated for remote monitoring of alarm conditions.

Alarm events with a complete text description of the issue are immediately sent to any mobile device.

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Thus in a typical scenario, alarms that occurs “after hours” and needs to go to a “on call” staff member, can be routed to a wide area mobile device such as a cell phone or pager. However during the day the same event is routed to a staff members onsite wireless phone, email address or onsite pager.

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Commtech products are designed form the ground up to be part of a multiple site network of messaging systems.

Many of our customers operate facilities in multiple locations, many in different states or even countries. The messaging infrastructure available from Commtech Wireless allows for the seamless integration of messaging systems in multiple locations.

Our systems are designed communicate via IP, and also can connect via traditional point to point dedicated connections such as leased lines or microwave systems, or a combination of both.

System Redundancy and simulcast solutions are available for customers with mission critical messaging requirements.

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As a manufacturer of pagers and paging infrastructure, Commtech is an expert on hotel private paging infrastructure.

We are the only company in the world providing turn key hospitality paging solutions where every component is designed and delivered by a single manufacturer.

Commtech provides private paging system infrastructure that ensures message reception within 2 seconds, and ensure messages sent to wide area network are received as fast as the network will allow.

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The use of a web based client minimises the time IT staff spend maintaining the messaging system, and provides users with an easy to use system in very familiar applications such as Internet Explorer.

Our products that employ Web Based user interfaces are also natively multi-user, providing for simultaneous concurrent connections via IP.

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In addition, the Commtech system is able to notify staff via email of any event or alarm that has been processed by the Commtech messaging system. Thus our systems provide the ability to contact staff on multiple devices and via multiple methods of delivery, providing message delivery redundancy.

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By integrating to cell phone carriers via industry standard protocols, Staff can be automatically notified on their preferred wireless device, of any event or alarm processed by the Commtech messaging system.

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With most systems, staff can respond to text messages, acknowledge event, force escalate, hand off or notify task completion with the press of a single button. Commtech provides, plug 'n 'play certified solutions for any environment.

Integration of Guest initiated and staff initiated request systems to Digital Radios in a hotel dramatically improves staff efficiency and guest satisfaction at the same time

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Commtech solutions allow for event notification to be communicated to PDA’s as well as providing real time updates on all active alarms or events.

You can monitor the efficiency of staff and zones, make quick adjustments where needed and produce statistical reports showing the efficiency of staff in your hotel.

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Easily integrated into any system, Commtech’s messaging products provide rapid notification of a variety of alarms from your security Fire or HVAC system to any number of mobile devices.

Commtech’s solutions are able to provide rapid notification of alarm events as fast as 2 seconds. This provides you with the ability to act immediately, and minimize any potential damage, litigation or losses in your hotel.

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The Telephone Interface Module provides your staff the ability to send a text messaging using the nearest telephone or wireless phone.

The Telephone Interface Module (TIM) provides voice-prompted wireless messaging capability from a telephone keypad. Staff are greeted with a series of voice prompts, leading an intuitive keypad dispatch process to send predefined messages and numeric messages to mobile devices.

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